Complaints Policy

At Nailchemy, we value our customers and strive to provide the best service and products and while you shouldn’t expect to experience an issue, we know that there may be an occasion when something isn’t quite right. If you have any concerns or complaints, we want to hear from you and do our best to resolve the issue to your satisfaction.

To get in touch, you can contact us by phone, online, or mail.

We are available Monday to Friday, 9am to 5pm (UK time) excluding bank holidays. Please provide your name, email address, relevant order numbers, a description of your concern, and what you would like us to do to put things right. You can also provide a daytime phone number and the best time to reach you.

To contact us by phone, call 01278 459066. To submit an online form, visit our website and complete the form under the "Contact Us" section. You can also email us at

If you prefer to write a letter, you can mail it to: Nailchemy Customer Support, Nailchemy Limited, Unit E Thistle Park, Crossways Road, Bridgwater, Somerset TA6 6LS.

We will do our best to resolve your complaint within 10 working days. If we need more time to investigate, we will keep you updated on our progress. If you are not satisfied with our response, please let us know and we will do our best to address any remaining concerns.

Thank you for choosing Nailchemy.