Terms & Conditions

Our Terms and Conditions comprise the following information about us and the legal terms and conditions that will apply to you by you using of our website, and by you purchasing any products and services from us.

To help you understand and find information you are looking for in our Terms and Conditions, please see our guide below:

Section 1: About Us

You can find out about who we are and how to get in touch with us or view our registered company details.

Section 2: Terms of Website Use

You can view the legal terms and conditions that apply when you access, browse and use Nailchemy.co.uk

Section 3: General Terms & Conditions of Sale

You can view the legal terms and conditions that apply to every product or service that you order from nailchemy.co.uk

Section 4: KLARNA Terms & Conditions

Information about how to access the KLARNA terms and conditions.

Section 5: Privacy Policy and Cookie Policy

You can learn what personal information nailchemy.co.uk collects and uses about you when you access, browse and use this website (including registering with this website) and see what rights you have to control our use of your personal information.

You should print a copy of these Terms and Conditions or save them to your computer for future reference.

We amend these Terms and Conditions from time to time. Every time you wish to order products or services, please check these Terms and Conditions to ensure you understand the terms which will apply at that time.

Section 1 ABOUT US

We operate the website www.nailchemy.co.uk (our site). We are Nailchemy Limited, a company registered in England and Wales under company number 11072680 and with our registered office at Nailchemy Ltd., Unit E Thistle Park, Crossways Road, Bridgwater, Somerset TA6 6LS. Our main trading address is the same as our registered office.  Our VAT number is 311707830.

Unless we say otherwise, we use the terms "Nailchemy", "we" and "us" on this website to refer to Nailchemy Limited throughout our Terms and Conditions, which include the Terms of Website Use, Privacy Policy and Cookie Policy, our General Terms and Conditions of Sale and Special Terms and Conditions of Sale.

To contact us, please see our Contact us page 


Terms of website use

This section (together with the documents referred to on it) explains how you can use our website www.nailchemy.co.uk(our site), whether as a guest or a registered user. 

Please read these terms of use carefully before you start to use the site. By accessing or using the site or otherwise indicating your consent, you agree to be bound by these Terms, the documents referred to in them, our Privacy Policy, our Cookie Policy and our Terms and Conditions of sale, as applicable. If you do not agree with or accept any of these Terms, you should stop using the site immediately. If you have any questions about the site please Contact Us


Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below).

We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party.

You are responsible for keeping your passwords and other account details confidential. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our sites. All costs and expenses incurred by you in relation to your use of the site is your responsibility. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.


We allow you to use the site only for personal, non-commercial purposes only. Use of the site in any other way, including in contravention of any restriction on use set out in these Terms, is not permitted.


As a condition of your use of the Site, you agree:

  • not to use the site for any purpose that is unlawful under any applicable law;
  • not to use the site to commit any act of fraud;
  • not to use the site to distribute viruses or malware or other similar harmful software code;
  • not to attack our site via a denial-of-service attack or a distributed denial-of service attack;
  • not to use the site for purposes of promoting unsolicited advertising or sending spam;
  • not to use the site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
  • not to use the site in any manner that disrupts the operation of our site or business or the website or business of any other entity;
  • not to use the site in any manner that harms minors;
  • not to promote any unlawful activity;
  • not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
  • not to use the site to gain unauthorised access to or use of computers, data, systems, accounts or networks; and
  • not to attempt to circumvent password or user authentication methods.

By breaching these conditions you may be committing a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our sites will cease immediately.


We may make bulletin boards, chat rooms or other communication services (‘Interactive Services’) available on our site. We are not obliged to monitor or moderate submissions to our Interactive Services.

Where we do monitor or moderate submissions we shall indicate how this is performed and who should be contacted in relation to any submission of concern to you. We may remove or edit any submission to any of our Interactive Services whether they are moderated or not. Any submission you make must comply with our submission standards set out below.


Any submission or communication to users of our site must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably. In particular, you warrant that any submission or communication is:

  • your own original work and lawfully submitted;
  • factually accurate or your own genuinely held belief;
  • provided with the necessary consent of any third party;
  • not defamatory or likely to give rise to an allegation of defamation;
  • not offensive, obscene, sexually explicit, discriminatory or deceptive; and
  • unlikely to cause offence, embarrassment or annoyance to others.


You may create a link to our site from another website without our prior written consent provided no such link:

  • creates a frame or any other browser or border environment around the content of our site;
  • implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our site;
  • displays any of the trade marks or logos used on our site without our permission or that of the owner of such trade marks or logos; or
  • is placed on a website that itself does not meet the acceptable use requirements of these terms of use or which does not comply with all applicable laws, regulations and standard of good practice. We reserve the right to require you to immediately remove any link to our site at any time, and you shall immediately comply with any request by us to remove any such link.


The site may contain hyperlinks or references to third party websites other than our site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.


While we try to make sure that our site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions).

While we value your feedback, you agree not to submit any Unwanted Submissions. We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the site to check for these matters).

Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.


Our site and all intellectual property rights in it including but not limited to any text, images, video, audio or other multimedia content, software or other information or material submitted to or on our site are owned by us, our licensors or both (as applicable).

Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world).

We and our licensors reserve all of our and their rights in any intellectual property in connection with these terms of use. This means, for example, that we and they remain owners of them and free to use them as we and they see fit. Nothing in these Terms grants you any legal rights in the site other than as necessary to enable you to access the site.

You agree not to adjust to try to circumvent or delete any notices contained on the site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the site. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

You may not use any meta tags or any other ’hidden text’ using nailchemy.co.uk, Nailchemy or Nailchemy Limited’s names or trademarks without our express written consent.

You may not use any Nailchemy.co.uk logo or other proprietary graphic or trademark as part of a link without express written consent. If you breach these Terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


While we try to make sure that our site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that our site will be fit or suitable for any purpose. Any reliance that you may place on the information on our site is at your own risk.

We may suspend or terminate operation of our site at any time as we see fit. Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest.

It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. While we try to make sure that our site is available for your use, we do not promise that our site is available at all times nor do we promise the uninterrupted use by you of our site.


We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.


The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred in connection with the use, inability to use, or results of the use of our site, any websites linked to them and any materials posted on them, including, without limitation any liability for:
    - loss of income or revenue;
    - loss of business;
    - loss of profits or contracts;
    - loss of anticipated savings;
    - loss of data;
    - loss of goodwill;
    - wasted management or office time;
    and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on them, or on any website linked to them.

This does not affect our liability to you for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.


We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate and no misleading.


Contracts for the supply of products formed through our site or as a result of visits made by you are governed by our Terms & Conditions


We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us please contact us as soon as possible. If you want to take court proceedings, the English courts will have exclusive jurisdiction in relation to these Terms and the law of England and Wales will apply to these Terms.


We may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our site.



You must read these General Terms and Conditions of Sale carefully. If you buy products on our site you agree to be legally bound by these General Terms and Conditions of Sale. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through our site.

We can amend these Terms and Conditions from time to time. For example, for legal, regulatory and/or security reasons Every time you wish to order products or services, please check these Terms and Conditions to ensure you understand the terms which will apply at that time. 

These Terms and Conditions, and any Contract between us, are only in the English language. No other languages will apply to this contract. When buying any products you also agree to be legally bound by our Terms of Website Use and any documents referred to in them including our Cookie Policy and Privacy Policy.

All these documents form part of this contract as though set out in full here If you don’t understand any of these Terms and Conditions and want to talk to us about it, please Contact Us 



The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the correct image, due to the volume of images on our website, errors may arise. Therefore we do not warrant that the image is correct, complete or corresponds to the description of the product.

Please note that colours may vary from the images.

We reserve the right to remove or amend an image at any time. 


The products are compliant for sale in the UK. We do not represent that the products are compliant for sale and/or use in other countries.


All products shown on our website are subject to availability. We will inform you as soon as possible if the Product you have ordered is not available and we will not process your order if made.


You agree that you are purchasing products for your own use and not for resale.

Our products are for use by professional nail technicians only.

By purchasing our products you agree that you have the relevant professional skills and qualifications for the professional use of these products.


By law certain products on our website can only be purchased if you satisfy the legal age requirement for that product. If you are underage, please do not attempt to order these products through our site. You must be 16 years and over to purchase: perming products, eyelash tints, kits etc. and nail acrylics You must be 18 years and over to purchase: nail varnish remover. 


We can change the prices of the products on our website from time to time. Changes will not affect any order which we have dispatched to you. Our website contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on our website may be incorrectly priced. If we discover an error in the price of the products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order.

We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. 

Where a pricing error is obvious and could reasonably have been recognised by you as mispricing, we do not have to provide the products to you at the incorrect (lower) price.

All prices exclude VAT at the applicable rate.

All prices exclude delivery charges.

Promotions and prices available on this website may differ or not be available in our store and vice versa.


Our order process allows you to check and amend any errors before submitting your order to us. Please read and check your order carefully at each page of the order process before submitting it. After you place an order, you will receive an email confirmation from us acknowledging that we have received your order. However, this does not mean that your order has been accepted. We will accept your order when we dispatch your order to you. 

The Contract between us will only be formed when we dispatch your order to you. The email confirmation you receive will contain the key information we must give you under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 before a legally binding Contract is made between us. Please check this information as it forms part of our Contract.  If we are not able to dispatch all the products in your order at one time due to operational reasons or shortage of stock, we will dispatch the products in instalments. We will not charge you extra delivery costs for this. Each instalment will constitute a separate Contract governed by these Terms and Conditions. 

We reserve the right (in our absolute discretion) to cancel an order for any reason, for example but not limited to, unavailability of products, technical or regulatory reason, you are not allowed to purchase the products, we cannot sell the products to you, you have ordered too many products, there has been a mistake with the pricing or description of the products or if we suspect a breach of these Terms and Conditions. We will inform you of this and we will not process your order. 

If you are under the age of 16 you may not purchase products from our site.


Please see our RETURNS POLICY here.


We have a fixed delivery charge to all UK mainland postcodes, but shipping prices to other areas of the UK may be subject to change as the prices are provided in a live format from the carrier directly.

All other delivery charges are provide in a live format directly from the carrier through our website and as such are subject to change. These prices are provided by the carrier based on the weight of the products in your order and the delivery location.


We have a number of ways available to pay from debit and credit cards to PayPal, Apple Pay and finance options (terms for these are listed below). We will do all that we reasonably can to ensure that all of the information you give us when paying for the products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us. 

For all orders, whether placed through our website or call centre, payment for the products ordered and all applicable delivery charges will be pre-authorised to your debit or credit card when you place your order and payment will be taken on dispatch of the products and then only for those products which are actually dispatched to you. Therefore there may a delay between the date you place your order and the date when your debit card or credit card is charged. 

Where you pay using PayPal, you will be charged in full when you place your order.


Some of the Products we sell to you come with a manufacturer's guarantee. For full details please refer to the manufacturer's guarantee provided with the Product. Your failure to comply with the manufacturer’s terms and conditions will invalidate your ability to rely on the guarantee. Where a claim on a guarantee is made it must be accompanied by original proof of purchase. 


We will not be liable to you for any damage, injury, loss, costs or expenses that:

  • is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);
  • arise when we are not at fault or in breach of our contract; and
  • are business losses (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses)
  • were caused by unqualified or inexperienced persons using the products purchased by you; and
  • were caused by incorrect assembly or installation either by you or your agents or if the products have been tampered with or have had parts added to them which are not original or have not been authorised by us or the manufacturer; and
  • were caused by normal wear and tear.

Fragile items (e.g. glass or mirrors) and /or any consumables (eg bulbs) should be inspected immediately upon delivery and any defects should be notified to us within 48 hours of delivery. Failure to so will invalidate your ability to claim for these items.  Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. 

Our total liability to you shall in no circumstances exceed the price of the products which are the subject of the contract or order.


You will indemnify us from and against any losses, damages, liabilities, costs and expenses incurred by us as a result of or in connection with your breach of your obligations under these Terms and Conditions and any Contract, including but not limited to, diverting any professional products. 


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract or order that is caused by any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties (including our suppliers), civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport (Event Outside Our Control). 

If an Event Outside Our Control takes place that affects the performance of our obligations under a contract or order we will contact you as soon as reasonably possible to notify you and our obligations under the contract or order will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you once the Event Outside Our Control ceases to exist or we reserve the right to cancel the order. 


If you wish to contact us in writing, or if any clause in these Terms & Conditions requires you to give us notice in writing, you can send this to us by email or by pre-paid first class post to Nailchemy Limited Unit E Thistle Park, Crossways Road, Bridgwater, Somerset TA6 6LS.

We will confirm receipt of this by contacting you in writing, normally by e-mail. 

If we have to contact you or give you notice in writing, we will do so by e-mail, by telephone, by SMS/text or by pre-paid post to the address you provide to us in your order. Any notice given by you to us, or by us to you, will be deemed received and properly served 24 hours after an e-mail or SMS/text is sent, or three working days after the date of posting of any letter by pre- paid first class post. 

In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email or SMS/text, that such e-mail or SMS/text was sent to the specified e-mail address or phone number of the addressee. 


We may transfer our rights and obligations under a Contract or order to another organisation, but this will not affect your rights or our obligations under these Terms and Conditions. You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree in writing. 

A contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. 

If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

These Terms and Conditions are governed by English law. Any dispute or claim arising out of or in connection with a contract or order or these Terms and Conditions or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales. 

These Terms and Conditions constitutes the entire agreement between us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of Nailchemy Limited which is not set out in these Terms and Conditions or any of the other policies referred to in these Terms and Conditions. 


If you wish to raise a concern or complaint you can contact our Customer Service Team. Full details can be found here .

Section 4 Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options.

Payment is to be made to Klarna:

  • Pay in 3
  • Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.


Click here to view our Cookie policy and Privacy policy