Some of our most popular questions answered.
How was Nailchemy® formed?
It was an idea, a dream and a desire to bring something different, something magical to the nail industry.
To find out more and to view our about us page click here.
Ordering and deliveries etc.
Do you ship products to countries outside the EU?
Yes we are currently able to ship to many countries around the world. To see if we can ship to your country, add your items to your cart and your shipping will be calculated when you add your address.
How do I track my delivery?
We try to ensure that every order is tracked and this information will be shared with you either via Facebook Messenger, email or via text message depending upon which communication method you set up when placing your order.
You can click the links in your received communications to follow your orders as they are on their way to you.
Why do I have to tell you where I do nails?
We have asked everyone to let us know where they do nails so that we can do something very special for you on your first order with us. :)
Can you ship to EU Countries?
Yes, there are no restrictions on our products being shipped to EU countries, shipping costs are calculated at checkout and deliveries will take up to 7 working days from placing your order.
What are your UK delivery times?
We use various couriers to deliver your Nailchemy supplies and we aim to get these orders to you within 2-3 working days of you placing your order, but we normally get orders to our customers the next working day if orders are placed before 12pm GMT.
Don't forget you can track your orders via the tracking info you will have received as soon as your order has been processed.
During busy times of the year delivery times may vary due to the quantity of parcels in the courier and Royal Mail networks.
Do you have Safety Data Sheets for your products?
Yes we do.
Click here to view all of our SDS documents.
Have Nailchemy products been tested?
All of our colour gel products (soak off gel polish and painting/sculpting gels), and transparent gel products (base coat and top coats) have been safety tested and comply with RoHS Directive 2011/65/EU Annex II; recasting 2002/95/EC this covers the safety of polymers and ensures that there are no harmful chemicals or hazardous metals used in the production of our products.
NOTE: this testing is carried out to ensure that the finished products do not contain any of the following: Lead, Mercury, Cadmium, Hexavalent chromium, Polybrominated biphenyls (PBB), Polybrominated diphenyl ethers (PBDE) to name just a few. The test covers 26 potentially harmful materials and all of our products have been given a result of “ND” which means “None Detected”.
All of our products are manufactured to ISO 22716:2007 Cosmetics - Good Manufacturing Practices (GMP) - Guidelines on Good Manufacturing Practices, this ensures all of our products meet the required standards for use in the EU.
This is an operational level certification that covers the following: “Certification to ISO 22716 provides compliance to all of the recommendations of the Cosmetics GMP Guidelines through its approach to documentation and regulation of the production, control, conditioning, storage and shipment of product.”
All of our cosmetic products including UV gel based products, glitters and pigments have been notified to the EU Cosmetic Products Notification Portal (CPNP).
None of products have been tested on animals or contain animal derived products.
Are your glitters cosmetic grade?
Yes, all of our glitter products are carefully selected to be cosmetic grade and solvent resistant.
This means that they have been tested to EU safety standards to ensure that they can be used for nail art and makeup application and have been certified as safe for use in cosmetics and can be placed directly on the skin for this purpose.
SDS info available on the website, click here.
What is Potions Gel Polish?
Our awesome Potions Gel Polish collection is a highly pigmented, single colour magnetic gel polish that can be applied over another base colour to create a complementary or contrasting nail art design effect.
They will need to be finished with a gel polish top coat to help protect them and to create either a super glossy or matte finish depending upon your nail art design.
What is Dragon Eye Gel Polish?
Our amazing Dragon Eye Gel Polish is a multi-tonal magnetic gel polish that contains particles safe for use in the cosmetics industry that can be manipulated using magnets to create some wonderful nail art designs.
We recommend using the Dragon Eye duo magnet with these gel polishes as it will give you a more crisp and defined line of colour, although you can use any magnets to create an effect.
Are there any Nailchemy training courses?
Not yet, but we are working on creating some very special training experiences for our Nailchemists.
We are currently working in partnership with Feel Better Days Academy (www.fbdacademy.com) for any training courses, but Nailchemy Academy is coming soon.